It's been a hard decision to switch from personal one to one e-mail correspondence, to a help desk system. I have always prided myself in the individual attention I provide to each of my customers and prospects. However... as the number of projects I'm involved in increases and deadlines shorten, I had to put a system in place that could be run by staff when I'm not available for correspondence. I understand how important it is to have thorough and thoughtful responses to product inquiries or even basic online business questions. I also know it's equally, if not more important to receive those answers in a timely and organized fashion.

I searched for quite some time for a proven, state of the art system that would allow me to provide organized responses, quickly and also incorporate a knowledgebase of common questions and answers so that information is even more readily available. I look forward to the growth of the Articles and Knowledgebase areas of the Help Desk over the coming months, and should have a fairly robust set of instant responses for your most common, pressing questions fairly quickly. If you ever experience any issues with the system, simply submit a ticket to me specifically, and I'll respond promptly. I look forward to working with you, and enjoy...

Michael Purvis